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Buy with greater confidence
All sellers in iKloo Market are certified by credit rating agencies. In addition, we remove any sellers with poor feedback from buyers.

How do I buy?
When you click onto a product, you will be directed to the seller website. You will be buying from sellers directly. Payments are made to the sellers and goods are shipped from sellers directly.  iKloo Market is a marketplace where we provide product listings and we are not involved in the transactions in any way.

How do I provide feedback after my purchase?
You can send us your feedback.

What are the cancellation and refund policy?
Each seller will have their own policies. Check with the sellers directly.

BUYING TIPS

Ask About The Product

1. Do not rely solely on product pictures to gauge product quality. Ask questions on the product quality, grading, conditions, etc.

2. Check with other competing sellers to see if the price is way below the market rate. Be careful if the price is too good to be true.

3. Confirm Product authenticity. Ask for certificate of origin/proof if available.

4. Ask about warranty, exchange and return policies.

Shipping Arrangement

1. Find out who will be paying for shipping and insurance costs.

2. Get the seller to provides a copy of the shipping documents once order has been shipped.

3. Ask the seller to use a shipping firm that provides online tracking so that you can track the shipment too.

4. Arrange for an inspection service if required.

Payment Method

1. Cash/Telegraphic Transfer is the fastest way to send money to the seller, but it also has high risk when the seller defaults.

2. Credit Card provides a better level of protection. Check with your bank for more information.

3. Escrow services ensures buyer receives the products before payment is release to the seller. If the seller insist on a specific escrow service provider, ask why. But be sure to use trusted escrow services as they are fraudulent escrow providers too.

4. You can also apply for a Letter of Credit from your bank for your seller.